Terms of Service

01This agreement

These terms are between you and NyZen (company registration in progress) (“NyZen”, “we”). By opening an account you accept them, together with the Privacy Policy, the fees, and, if you order a card, the card terms.

02Your account

• You must be 18 or over and open the account for yourself, with true details.
• One personal account per person. Business use needs our agreement.
• We verify your identity before some features, such as cards and account details. We may ask for more information at any time, as the law requires.
• Keep your details up to date in the app.

03Your money

Your balance is money you have added or received, held for you by NyZen and our licensed partners (see Licensing and partners). It is not a bank deposit and does not earn interest.

Each currency is its own balance. Converting between them happens only when you ask, at the rate shown before you confirm.

04Sending and receiving

• Every payment needs your PIN. Once confirmed, a payment to another NyZen user arrives at once and cannot be reversed by us, so check the name before you send.
• Payments that leave NyZen, to a bank or mobile wallet, can be cancelled in the app while they are still being checked. After that they are on their way.
• If the recipient’s bank or wallet returns a payment, the full amount, fee included, comes back to your balance.
• We may pause or refuse a payment when the law requires, or when we reasonably suspect fraud, and we tell you why unless the law forbids it.

05Fees and exchange rates

Our fees are listed on the fees page, and every screen that costs something shows the exact amount before you confirm. Exchange rates move; the rate you see is the rate you get for as long as the quote is shown.

06Keeping your account safe

• Never share your password, PIN or one-time codes. NyZen staff will never ask for them.
• Lock your phone, and tell us straight away if it is lost or you think someone else has access.

If money leaves your account without your permission, tell us within 13 months and we will refund it, unless you acted fraudulently or were grossly careless with your security details.

07What you may not do

• Use NyZen for anything illegal, including fraud, money laundering or funding terrorism.
• Receive money for goods or services we do not allow, such as gambling or weapons.
• Pretend to be someone else, or let someone else use your account.
• Try to break, overload or reverse-engineer the service.

08Closing your account

You can close your account at any time, in the app or at Close your account. Move or withdraw your balance first; an account holding money, or with a payment on its way, cannot be closed.

We may close your account with two months’ notice, or at once if you break these terms or the law requires it. Either way, any money that is yours is returned to you.

09If something goes wrong

We are responsible for our mistakes: if a payment is made wrongly because of us, we put it right. We are not responsible for losses we could not reasonably foresee, or for delays caused by banks, wallets or other services outside our control. Nothing here limits rights the law gives you that cannot be limited.

10Changes to these terms

We tell you at least two months before a change that affects you, in the app or by email. If you do not agree, you can close your account without charge before the change takes effect.

11Complaints and the law

Tell us first: see Complaints or write to support@nyzen.one. These terms are governed by the laws of Bangladesh.