Talk to a real person.
Questions before you join, help with your account, or an idea to build together. Whatever it is, a person on the team reads it and writes back.
2 dayslongest wait for a replyPeopleread every message, no botsEN · বাংলাwrite in either
Already a member?Help & support in the app is fastest: we see your account straight away.
Rather write an email?hello@nyzen.one
Write to the right team.
Each address goes to the people who handle it, so nothing waits to be passed along.
General questions
Before you join, or anything that doesn’t fit elsewhere.
hello@nyzen.oneHelp with your account
Payments, cards, top-ups, sign-in.
support@nyzen.oneBusiness & press
Partnerships, merchants, platforms and media.
hello@nyzen.oneYour data
A copy of your data, corrections, deletion.
privacy@nyzen.oneComplaints
When something went wrong and wasn’t put right.
complaints@nyzen.oneSecurity reports
A weakness you found, or a scam using our name.
security@nyzen.oneNyZen will never ask for your password, PIN, codes or card number.
How we keep you safe Not by email, phone, SMS or chat. If someone does, it isn’t us: don’t answer, and tell us.
Maybe it’s already answered.
NyZen (company registration in progress)
Registered address to be published before launch
Legal documents